Returns + Exchanges

Returns + Exchanges

At Khaddarvirsa, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes, a product might not meet your expectations. Please review our policy below regarding returns and exchanges.

Our Commitment to You:

We stand by the quality and authenticity of our handwoven fabrics. If you receive a product that is not what you ordered (e.g., incorrect item, color, or design), we are committed to making it right.

Eligibility for Return & Exchange:

To be eligible for a return or exchange, please note the following conditions:

1. 3-Day Return Window: You must initiate the return process within 3 days of receiving your product. After 3 days from the delivery date, we will unfortunately not be able to offer a return or exchange.

2. Incorrect Product Received: Returns and exchanges are primarily accepted if you did not receive the product you ordered. This includes discrepancies in:

   • The specific item (e.g., different design than ordered).

   • The size (if applicable and clearly incorrect).

   • The primary color (significant deviation from what was shown).

   • Please Note: Slight variations in color due to screen resolution or minor imperfections inherent in handwoven fabrics are not considered defects but rather a testament to their unique craftsmanship.

3. Condition of Product: The returned product must be:

   • Unused and unwashed.

   • In its original packaging with all tags intact.

   • Free from any damage, stains, or odors.

How to Initiate a Return or Exchange:

1. Contact Us: To begin the process, please contact our customer service team at info@khaddarvirsa.com or 03107711737 within 3 days of receiving your order.

2. Provide Details: In your communication, please include:

   • Your Order Number.

   • A clear description of the issue (e.g., “Received incorrect design,” “Color different from order”).

   • Photographs of the product received, highlighting the discrepancy.

3. Return Authorization: Our team will review your request and, if eligible, provide you with a return authorization and instructions on how to send the product back to us.

4. Shipping the Product Back: Once authorized, securely pack the product and ship it to the address provided by our customer service team. The cost of return shipping for incorrect items will be covered by Khaddarvirsa.

5. Inspection and Resolution: Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria.

   • If the return is approved, we will either dispatch the correct product to you (exchange) or process a full refund to your original payment method, depending on your preference and product availability.

   • Refunds typically take 3 to 7 business days to reflect in your account, depending on your bank.

Non-Returnable Items:

• Products returned after the 3-day window.

• Products that have been used, washed, damaged, or altered.

• Products without original tags or packaging.

• Items purchased during a sale or promotion may be subject to specific return conditions, as stated during the sale.